DOMESTIC SHIPPING
At Lusting we know the importance of providing good value to our customers, so that’s we offer FREE shipping on all purchases across Australia. All orders placed before 2:00 pm (Eastern time) will be shipped on the same day to ensure you get your new product as soon as possible.
All items are shipped using Australia Post delivery and for the sake of your privacy we 100% guarantee that packaging is completely discrete with no reference to Lusting.com.au or the nature of the contents being shipped. Once you receive your shipping confirmation email from us you will also be notified of your unique Australia Post tracking number which you can monitor the status of your order via this link http://auspost.com.au/track/track.html.
Depending on where you live in Australia, most orders are delivered by Australia Post within 1-5 working days.
INTERNATIONAL SHIPPING
At this time we are currently only offering shipping within Australia for all Australian purchases.
RETURNS INFORMATION
If your goods are damaged or faulty, or if you received the incorrect product(s) please contact us within 14 days and provide us with your order number as well as an explanation of the problem. We will then reply to you usually within 24 hours with further information. Please note that we are unable to accept returns or refunds on items if you simply change your mind with your purchase, so please choose carefully.
For more information please refer to our Trading terms as well as our Privacy policy.